Installing and Authentication
How can I make sure I have the most recent version of the UGO Wallet app?
Why can't I download the latest version of UGO Wallet?
I forgot my 5‑digit Passcode and I am locked out. Why? And what do I do?
What do I do if my phone is lost?
What do I if I can't remember the email associated with my account?
Managing your cards/account
How do I export/download my card details?
How to delete/close my account?
What is the final date by which you need to export cards?
How do I remove a card from UGO Wallet?
Can I get rid of all of my physical cards now that they're downloaded on my phone?
Using your cards
Can/how I still use cards after they've been exported from UGO Wallet?
How do I print my card details?
How do I find/use an e-gift card I've previously bought or received through UGO Wallet?
What should I do if my e-gift card barcode won't scan in store?
Still have questions?
If you have a specific question about UGO Wallet, you can contact us for any customer care inquiries.
For any card account-related questions, please call the merchant or card provider.